Internal Audit Enquiry Quote and Order Processing

This internal audit checklist helps evaluate the effectiveness of your quality management system for enquiry, quote, and order processing stages. It guides audits across how enquiries are received and actioned, quote creation and review, order acceptance and contract review, delivery date communication, and shopfloor handover. It also covers change control, documentation, risk assessment, training records, and customer satisfaction and performance reviews. Mapped to key ISO 9001 and ISO 13485 clauses, it prompts checks on resources, competence, infrastructure, purchasing and supplier control, production and service provision, and continual improvement. Useful for manufacturers, especially medical device producers, to confirm compliance and drive consistent, controlled processes from enquiry through to order.