Use this IT issue reporting checklist to capture IT incidents and requests in a consistent format. Log issue details, category, device type, and asset number, then guide users through basic troubleshooting for email, hardware, internet or wifi, software installs, printers and scanners, support portals, and Office 365 access. Prompts help confirm credentials, connectivity, cabling, and simple fixes like rebooting or turning devices on. Use it to prioritize, escalate, and track resolution across your service desk.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.