Template

Customer Experience Programme V3

by Rob Mastin, from the Community

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Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

Description

A structured assessment template designed for monitoring and improving customer experience programs in technical service delivery. The template covers engineer performance tracking, health and safety compliance, quality of work assessment, technical evaluations, and customer satisfaction ratings across multiple service visits. It includes sections for documenting observations through a Stop-Start-Continue framework, coaching implementation, and goal setting. The program enables systematic follow-up actions and provides space for both engineer and ambassador feedback. This comprehensive tool helps organizations maintain service standards, ensure compliance, and drive continuous improvement in customer experience delivery.

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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Customer Experience Programme V3

Description

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