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Staff Handbook and Operating Practice Assessment

by Electric Avenue, from the Community

Use this assessment to confirm staff knowledge of gambling compliance and operating practices. It covers licensing objectives, completion and storage of compliance logs, attempted entry procedures and age challenges, customer interaction and social responsibility logs, complaint handling and forms, general incident reporting, training requirements and refresh cycles, and self exclusion processes. Suitable for casinos, betting venues, and gaming operations to ensure consistent record keeping and responsible gambling standards.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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Gambling Compliance Staff Handbook Assessment
This staff handbook and operating practice assessment helps venues meet gambling compliance requirements. It covers licensing objectives, the location and completion of required logs, and responsibilities for attempted entry documentation and age verification. The checklist also reviews customer interaction and social responsibility logs, complaints handling and forms, general incident reporting, and training records. Sections address self-exclusion processes and required information, plus confirmation that staff have read and understood relevant policies and operating practices.
by Electric Avenue, from the Community
Downloads: 10+
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Template
Betting Shop Inspection Form
This betting shop inspection form helps local authorities and operators assess compliance with the Gambling Act 2005 and Gambling Commission requirements. It covers pre‑assessment checks, Primary Authority arrangements, and review of key documents. Visual assessments confirm licence summary displays, under‑18 and no‑alcohol signage, rules and betting terms, problem gambling materials, lottery ticket restrictions, permitted apparatus, hours of operation, and Christmas Day closure. Operational checks include gaming machine numbers and display requirements, ATM location, and access between premises. Policies are reviewed for preventing underage gambling, customer interaction, self‑exclusion and multi‑operator exclusion, B2 machine limits, staff training, credit and reward schemes, complaints and ADR, local risk assessments, and any licensing authority conditions.
by Stacey Bella, from the Community
Downloads: 0
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Template
Bingo Venue Compliance Managers Audit Checklist
This comprehensive compliance audit checklist is designed for bingo and gaming venues to ensure operational, legal, and safety standards are met. It covers mandatory signage, liquor and premises licensing, Bingo Association certification, and public liability insurance display. Sections include responsible gambling requirements such as GamCare materials, age verification policies like Think 25, machine ratios and signage, and record keeping. Auditors can review accident book and first aid readiness, the compliance and social responsibility folder, and key logs for underage attempts, customer interactions and problem gambling, complaints and disputes, self-exclusions, and incidents involving aggressive customers or alcohol. Additional checks address staff training completion, money laundering incident reporting, regulator visits, premises logs, and visitor book procedures.
by Garry Talman, from the Community
Downloads: 0
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Template
Gaming Machines Operations Checklist 2015
This checklist supports betting shop teams in managing gaming machines and daily operations. It covers store standards and cleanliness, colleague presentation and training, customer experience and promotions, business reporting and financial targets, knowledge of games and competitor activity, operational procedures including fraud alerts and claims, compliance and responsible gambling interactions, security, and health and safety tasks such as fire and emergency light testing and clear exits. Use it to track actions and improve performance.
by Ateet Koomar, from the Community
Downloads: 10+
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Gambling Compliance Staff Handbook Assessment

This staff handbook and operating practice assessment helps venues meet gambling compliance requirements. It covers licensing objectives, the location and completion of required logs, and responsibilities for attempted entry documentation and age verification. The checklist also reviews customer interaction and social responsibility logs, complaints handling and forms, general incident reporting, and training records. Sections address self-exclusion processes and required information, plus confirmation that staff have read and understood relevant policies and operating practices.

by Electric Avenue, from the Community

10+

Get

Template

Betting Shop Inspection Form

This betting shop inspection form helps local authorities and operators assess compliance with the Gambling Act 2005 and Gambling Commission requirements. It covers pre‑assessment checks, Primary Authority arrangements, and review of key documents. Visual assessments confirm licence summary displays, under‑18 and no‑alcohol signage, rules and betting terms, problem gambling materials, lottery ticket restrictions, permitted apparatus, hours of operation, and Christmas Day closure. Operational checks include gaming machine numbers and display requirements, ATM location, and access between premises. Policies are reviewed for preventing underage gambling, customer interaction, self‑exclusion and multi‑operator exclusion, B2 machine limits, staff training, credit and reward schemes, complaints and ADR, local risk assessments, and any licensing authority conditions.

by Stacey Bella, from the Community

Get

Template

Bingo Venue Compliance Managers Audit Checklist

This comprehensive compliance audit checklist is designed for bingo and gaming venues to ensure operational, legal, and safety standards are met. It covers mandatory signage, liquor and premises licensing, Bingo Association certification, and public liability insurance display. Sections include responsible gambling requirements such as GamCare materials, age verification policies like Think 25, machine ratios and signage, and record keeping. Auditors can review accident book and first aid readiness, the compliance and social responsibility folder, and key logs for underage attempts, customer interactions and problem gambling, complaints and disputes, self-exclusions, and incidents involving aggressive customers or alcohol. Additional checks address staff training completion, money laundering incident reporting, regulator visits, premises logs, and visitor book procedures.

by Garry Talman, from the Community

Get

Template

Gaming Machines Operations Checklist 2015

This checklist supports betting shop teams in managing gaming machines and daily operations. It covers store standards and cleanliness, colleague presentation and training, customer experience and promotions, business reporting and financial targets, knowledge of games and competitor activity, operational procedures including fraud alerts and claims, compliance and responsible gambling interactions, security, and health and safety tasks such as fire and emergency light testing and clear exits. Use it to track actions and improve performance.

by Ateet Koomar, from the Community

10+

Get

Staff Handbook and Operating Practice Assessment

About author

You might also like

Gambling Compliance Staff Handbook Assessment

Betting Shop Inspection Form

Bingo Venue Compliance Managers Audit Checklist

Gaming Machines Operations Checklist 2015

You might also like

Gambling Compliance Staff Handbook Assessment

Betting Shop Inspection Form

Bingo Venue Compliance Managers Audit Checklist

Gaming Machines Operations Checklist 2015