Quality Assurance Review for Resorts and Hotels
by PIETER SCHEEPERS, from the Community
This comprehensive quality assurance review checklist is designed for hotels and resorts to assess standards across the entire property. It covers arrival signage and security, chalet and room conditions, kitchen facilities, living areas, bedrooms and bathrooms, plus lobby and corridor standards. Operational sections span housekeeping and laundry procedures, ablutions, front office practices, grounds and pools, retail and trade outlets, and risk management. Food and beverage standards include buffet and a la carte requirements, service quality, and staff presentation. Additional modules address conference facilities, human resources records, outsourced entertainment, and hydro spa operations, ensuring consistent guest experience and compliance across all properties.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.