Venue Compliance and Problem Gambling Assessment

This checklist supports venues operating gaming machines to meet New Zealand compliance and harm minimisation duties. It covers gaming room standards such as electronic compliance display, correct jackpot information, required posters and pamphlets, and equipment condition. Resource kit controls include the policy for identifying problem gamblers, training logs, exclusion forms, and DIA dispute forms, with checks against society records. Staff practices address gambling area sweeps, monitoring consecutive play and cash withdrawals, recording conversations showing signs of harm, and weekly manager reviews in line with regulations. Operational checks span float management, cash reconciliations, COMS cash management, main entrance signage, liquor licence alignment, ATM placement, visibility of machines and advertising, and floor plans. A knowledge assessment verifies staff understanding of harm indicators, self and venue exclusions, MVE requests, QEC alerts, and fault and dispute handling, followed by final record retention and sign off.