Template

Hotel Duty Manager Checklist

by Bibi Rahim, from the Community

Use this Hotel Duty Manager Checklist to manage daily hotel operations and quality. Inspect signage, main entrance, lobby, washrooms, guest floors, elevators, fire exits, kitchens, banquets and restaurants, spa and salon, pool, garden and landscape, staff areas, and parking. Track guest complaints and incidents, VIP arrivals, and room inspections with dynamic fields for rooms and recurring questions. Spot check staff for grooming, product knowledge, attitude, guest interaction, and telephone etiquette. Record issues like cleaning, maintenance, safety hazards, odors, and missing amenities, then capture completion notes and a manager signature to ensure compliance and consistent guest experience.

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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Hotel Duty Manager Report
Use this hotel duty manager report checklist to oversee daily operations and guest experience across your property. Inspect entrances, lobby, signage, washrooms, elevators, guest floors, restaurants, banquets, pools, beach, spa and gym, staff areas, and rooms. Capture incidents and VIP arrivals, perform staff spot checks on grooming, product knowledge, and service, and document exceptional performance. Dynamic fields let you label individual rooms and repeat questions, ensuring consistent, compliant housekeeping and safety standards.
by John Shafik, from the Community
Downloads: 10+
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Template
Hotel Duty Manager Report Checklist
This hotel duty manager report checklist helps managers run thorough shift walkthroughs and document arrivals and departures, incidents, and VIP arrivals. Inspect key areas including lobby, front desk, concierge, guest floors, rooms, public toilets, kitchens, staff dining, spa and gym, pool, beach, emergency exits, ramps, signage, and back of house. Capture housekeeping and cleanliness, engineering and maintenance, security observations, and food and beverage notes. Spot check staff grooming, product knowledge, attitude, telephone etiquette, and guest interaction, and record exceptional performance.
by John Shafik, from the Community
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Template
Hotel Duty Manager's Report
Use this hotel duty manager's report to monitor daily operations and guest experience. Inspect entrances, lobby, guest bathrooms, restaurants, elevators, signage, parking, meeting rooms, housekeeping areas, corridors, guest floors and rooms, and back-of-house. Check safety items including emergency exits, lighting, CCTV and security staffing. Record findings, assign actions, and keep a clear audit trail to maintain cleanliness, tidiness, and control measures.
by shazzad hossain, from the Community
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Template
Hotel Manager on Duty Checklist
This hotel Manager on Duty checklist supports daily operations and quality control across the property. It guides managers to speak with guests, log events and complaints, and verify grooming and service standards. Sections cover exterior areas, lobby and front office, lounge and restaurants, kitchen, conference and banquet spaces, kids club, recreation and pool, public toilets, elevators, and back of house including CCTV, laundry, staff restaurant, receiving, and waste rooms. It also includes a structured guest room inspection to check cleanliness, amenities, safety, lighting, temperature, signage, and equipment, with fields to record anomalies, corrective actions, and responsible staff. Use it to keep service consistent and hotel standards high.
by Dicky Leung, from the Community
Downloads: 100+
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Hotel Duty Manager Checklist

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