Holiday Park Health Check Reception and Admin

This holiday park health check template helps reception and admin teams maintain high standards across the guest journey. It covers pre arrival preparation including arrival packs and cleaning lists, check in and check out procedures using ParcVu, and customer service basics such as greeting guests and presenting a clean, merchandised, and comfortable reception area. Operational checks include lighting, temperature, scent and sound levels, uniforms and name badges, and maintenance of all visible areas. Compliance items include displaying an access statement and public liability insurance, and keeping brochure stands full at the front of house. The checklist concludes with sign off by site and central health checkers.