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Guest Services Checklist

by Lindsay Bressington, from the Community

Downloads: 10+
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This guest services checklist helps hospitality teams prepare properties for arrivals and wrap up departures. Pre arrival checks include heating and hot water, lighting, lobby fridges, hot tub and pool status with chemical and cleaning logs, guest requests, welcome guide placement, message board name, BBQ cleanliness, and perimeter tidy up. Departure steps cover key return, linen inspection, reporting damages or missing inventory, thermostat battery checks, plant watering, confirming remotes, shutting down hot tub and pool heaters, switching off lobby fridges, listing replacements, and logging fire alarm tests.

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Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions .