This guest services checklist helps hospitality teams prepare properties for arrivals and wrap up departures. Pre arrival checks include heating and hot water, lighting, lobby fridges, hot tub and pool status with chemical and cleaning logs, guest requests, welcome guide placement, message board name, BBQ cleanliness, and perimeter tidy up. Departure steps cover key return, linen inspection, reporting damages or missing inventory, thermostat battery checks, plant watering, confirming remotes, shutting down hot tub and pool heaters, switching off lobby fridges, listing replacements, and logging fire alarm tests.
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