Template

Food and Beverage On Demand Pickup Audit

by Deanna Knieriem, from the Community

20+

Use this template to assess the hotel food and beverage on demand pickup experience from order call to handoff. Audit call etiquette, guest name use, room and guest count confirmation, menu suggestions and upsells, condiment offers, and order recap. Verify quoted timing and clarity of the pickup location. At the pickup point, check greeting, name verification, order accuracy, wares and condiments, suggestions, payment options, and farewell. Review packaging against brand standards, presence of required items, food temperature, presentation, and flavor. Capture times and add follow up comments.

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Reservations Experience Audit Checklist
Use this audit checklist to evaluate hotel reservations call handling and guest experience. Items cover call pickup speed and greeting, correct hotel identification, agent introduction, needs discovery, loyalty recognition and first time guest messaging, room category presentation and top-down selling, transparent rates and taxes, cancellation and no show policy, closing and recap, collection of contact details and preferences, ETA and check-in and check-out times, offers of add-on services, payment guarantee, objection handling and alternatives, confirmation and follow-up, plus professionalism, communication, and active listening.
by Mona Sayfieva, from the Community
Downloads: 0
Get
Template
In-Room Dining Service Audit Checklist
This in-room dining service checklist helps hotels audit every step of the guest experience, from telephone order-taking to delivery and tray pickup. It covers server etiquette, timing, uniform and grooming, room entry procedures, table setup, wine presentation, and closing. It also includes minibar and coffee setup checks, brand standards, and 24/7 offering compliance. Use it to standardize procedures, boost guest satisfaction, and ensure consistent food and beverage quality.
by Gustavo Movilla, from the Community
Downloads: 0
Get
Template
Car Booking and Pickup Form
Streamline internal vehicle reservations with this Car Booking and Pickup form template. Capture number plate, driver name, department, pickup and drop-off times, and signatures to maintain clear audit trails and reduce scheduling conflicts. Ideal for fleet coordinators and facilities teams managing pool cars or service vehicles.
by Facilities @mcaus.org.au, from the Community
Downloads: 0
Get
Template
In Room Dining Audit for W Hotels
This in room dining audit template is designed for hotel food and beverage teams to evaluate service quality against W Hotels standards. It covers end to end guest interactions, including telephone etiquette and greeting scripts, correct use of guest names, accurate order taking, thoughtful upselling, and quoting delivery times. Delivery procedures review punctuality, room entry protocol, ambiance setup, table readiness, and completeness and accuracy of orders. Food and beverage criteria assess presentation, portioning, temperature, and taste. Service steps include wine presentation, check presentation, tray pickup instructions, and 24 7 availability. The checklist also guides service recovery and emotional engagement, ensuring warm, professional, brand aligned experiences throughout.
by Daryl Roberts, from the Community
Downloads: 10+
Get

Food and Beverage On Demand Pickup Audit

About author

You might also like

Reservations Experience Audit Checklist

In-Room Dining Service Audit Checklist

Car Booking and Pickup Form

In Room Dining Audit for W Hotels

You might also like

Reservations Experience Audit Checklist

In-Room Dining Service Audit Checklist

Car Booking and Pickup Form

In Room Dining Audit for W Hotels