Clubserv Compliance Assessment vJan24_1.5A
by Karmen Mcgrath, from the Community
This Clubserv compliance assessment helps clubs and hospitality venues audit gaming room operations against New Zealand regulations and best practice. It covers venue and operator licensing, defined gaming area and floor plans, electronic compliance displays, signage for jackpots, grants, complaints and under 18 notices, equipment condition and security, and visibility restrictions from outside. It guides harm prevention and minimisation, including staff training frequency, gambling area sweeps, identifying signs of harm, having conversations with players, and record keeping and weekly manager reviews. The checklist also reviews payout and float management, cash handling, reconciliations, jackpot controls, CITO where installed, use of QEC incident diaries, exclusion orders and access to the Concern database, EMS access, CCTV and facial recognition checks, and other key person and record retention requirements.
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