Cette check-list ICH couvre les contrôles quotidiens essentiels d’un établissement hôtelier: propreté et rangement du lobby, zones du personnel, toilettes, restaurant et bar (ambiance, musique, éclairage), cuisine (hygiène, portes fermées), salles de conférence, espaces fitness, ascenseurs clients et staff, offices, chambres et interactions clients. Elle aide les équipes FO, HK, F&B et techniques à consigner commentaires, plaintes et anomalies afin d’assurer sécurité, conformité et expérience client optimale.
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