Template

BSM SQA Checklist for CSR

by Jaka Santana, from the Community

10+

Use this BSM Service Quality Assurance checklist for Customer Service Representatives to assess service delivery and compliance at branch level, including Bandung Dago. Review counter operations, queue and ticket management, documentation, cash handling, and branch environment. Customize items to match internal SOPs and local regulations, then track findings to drive corrective actions. This template is a starting point for audits and continuous improvement, not a substitute for professional advice.

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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Operations Branch Report Template
Use this Operations Branch Report template to standardize daily and weekly branch reviews. Record branch details and date, assess cleanliness and organization, review cashier area and drawers, inspect store sections and merchandising, check exterior signage and banners, note music and ambience, grade the branch, and capture general information, customer service observations, and team feedback. Add additional comments and follow-ups to drive consistency and accountability across locations.
by Rabie Ghazal, from the Community
Downloads: 0
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Template
Operations Branch Report Checklist
Use this Operations Branch Report to review store presentation, cleanliness, outside signage and banners, in store music or sounds, and customer service standards. Capture branch grading, team member feedback on stationery and other needs, and additional comments. The checklist helps managers standardize branch evaluations, record evidence on mobile, and track follow ups to improve retail operations and customer experience.
by Rabie Ghazal, from the Community
Downloads: 0
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Template
BSM ATM Monitoring Checklist
This BSM ATM Monitoring template is designed for inspecting ATM booths in the Bandung Dago area. It guides teams to record area and unit details, terminal ID, site status and location. Inspect ATM booth and enclosure conditions, air conditioner, CCTV coverage, lighting, signage, trash bin, and stickers. Verify machine and booth attributes including network logos, denomination display, contact number, ATM ID, card handling notices, customer warnings, and room rules. Check door branding elements and required logos. Capture photos and add special notes to document issues and follow ups.
by Jaka Santana, from the Community
Downloads: 30+
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Template
Field Service Branch Survey
Use this field service branch survey to capture feedback after technician visits to vending machine locations. Record work order, branch code, site and date, and assess perceived benefits, technician knowledge, and customer satisfaction. Collect optional details, suggestions for improvement, and a contact number with customer signature. Ideal for vending operations looking to track maintenance quality and continuously improve service across branches.
by Jonathon Meagher, from the Community
Downloads: 0
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Operations Branch Report Template

Use this Operations Branch Report template to standardize daily and weekly branch reviews. Record branch details and date, assess cleanliness and organization, review cashier area and drawers, inspect store sections and merchandising, check exterior signage and banners, note music and ambience, grade the branch, and capture general information, customer service observations, and team feedback. Add additional comments and follow-ups to drive consistency and accountability across locations.

by Rabie Ghazal, from the Community

Get

Template

Operations Branch Report Checklist

Use this Operations Branch Report to review store presentation, cleanliness, outside signage and banners, in store music or sounds, and customer service standards. Capture branch grading, team member feedback on stationery and other needs, and additional comments. The checklist helps managers standardize branch evaluations, record evidence on mobile, and track follow ups to improve retail operations and customer experience.

by Rabie Ghazal, from the Community

Get

Template

BSM ATM Monitoring Checklist

This BSM ATM Monitoring template is designed for inspecting ATM booths in the Bandung Dago area. It guides teams to record area and unit details, terminal ID, site status and location. Inspect ATM booth and enclosure conditions, air conditioner, CCTV coverage, lighting, signage, trash bin, and stickers. Verify machine and booth attributes including network logos, denomination display, contact number, ATM ID, card handling notices, customer warnings, and room rules. Check door branding elements and required logos. Capture photos and add special notes to document issues and follow ups.

by Jaka Santana, from the Community

30+

Get

Template

Field Service Branch Survey

Use this field service branch survey to capture feedback after technician visits to vending machine locations. Record work order, branch code, site and date, and assess perceived benefits, technician knowledge, and customer satisfaction. Collect optional details, suggestions for improvement, and a contact number with customer signature. Ideal for vending operations looking to track maintenance quality and continuously improve service across branches.

by Jonathon Meagher, from the Community

Get

BSM SQA Checklist for CSR

About author

You might also like

Operations Branch Report Template

Operations Branch Report Checklist

BSM ATM Monitoring Checklist

Field Service Branch Survey

You might also like

Operations Branch Report Template

Operations Branch Report Checklist

BSM ATM Monitoring Checklist

Field Service Branch Survey