本模板用于规范餐厅预订的电话接待与服务流程，重点涵盖：三声内接听与双语问候；接线员自我介绍（部门与姓名）；称呼客人姓氏并在通话中多次使用；询问饮食禁忌或过敏、座位偏好与是否有特殊庆祝；熟悉门店产品知识；清晰重复并确认预订关键信息；明确告知取消政策；通话全过程保持积极、热情、主动的服务态度，使客人感到被关注。通过以上要点，餐厅可提升预订效率与一致性，降低沟通误差，并持续优化宾客体验。
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With SafetyCulture you can
Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log
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