Map the as-is state of municipal plan review and permitting across departments. Capture interviewee details, adopted codes, department duties, staffing levels and certifications, licensing and business requirements, plan submittal formats, review workflows for commercial and residential projects, inspection requirements, certificate of occupancy issuance, retention and archiving, and performance targets. Document IT readiness, electronic plan review capability, standardized letters, and outreach programs to benchmark current processes and identify improvements.
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