A practical guide to structure customer engagement and relationship reviews for equipment and fleet operations. Cover health, safety and environment discussions, PPE and compliance observations, yard and gate check trends, asset performance and financials, dry hire credits, and data checks. Address asset condition, risks, and upcoming works, then plan uptime and downtime management, communication on defects and service, and overdue items. Finish with forward planning, internal changes, potential lockdowns, improvements, and suggestions to enhance service and supplier relationships.
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