Template

Aftercare Service Call Checklist

by Mark Doye, from the Community

This aftercare service call checklist helps field engineers capture customer and site details, job type, and supporting documents such as order acknowledgments, RAMS, pre-site photos, previous reports, and site surveys. Record work to be carried out, engineer comments, testing status, and customer signatures. Log parts required with item numbers, measurements, and photos, and note equipment left onsite such as an Ali-tower. The form also includes near miss reporting to document observations, hazards, and corrective actions with photos. Use this template to standardize warranty follow ups and improve service documentation.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Job Order Template
Use this job order template to manage service visits from start to finish. Record customer and site details, check in and out times, work descriptions, customer complaints, equipment brand, model and serial numbers, repairs required or completed, parts needed, photos of name plates and equipment, and remarks. Capture customer feedback and collect signatures from the customer, technician, and service in charge to confirm completion and warranty status. Ideal for restaurants and food service operations to track maintenance and repairs across locations.
by RIYAS SAINUDHEEN, from the Community
Downloads: 0
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Template
Engineer Service Report Template
Use this engineer service report template to document site details, client information, job type, and scope of works. Record risk assessments and RAMS, complete an onsite dynamic assessment, and capture what work was carried out with supporting photographs. Mark whether the job is complete or if further works are required, and collect both client and engineer signatures with completion dates. Ideal for facilities management teams, field service engineers, and maintenance contractors who need consistent, auditable service documentation.
by Kelvin Satchwell, from the Community
Downloads: 0
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Template
Emergency Call Out Report Template
This Emergency Call Out Report template helps field service and maintenance teams log urgent customer jobs efficiently. Capture key details such as the reported fault, rectification and repairs completed, additional parts required, photos of equipment, labor start and finish times, and customer charges. Use it to standardize documentation, improve response traceability, and streamline handovers between technicians and office teams across property and facilities operations.
by Paul Johnson, from the Community
Downloads: 20+
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Template
Job Card Template
This Job Card template helps technicians and maintenance teams document every job from start to finish. Capture client and site details, call number, equipment make, model, and serial numbers, identify faults, and record the work carried out. Track parts used and parts to order, note whether a return visit is required, and collect technician and customer signatures. Built-in dynamic risk assessment prompts cover on-site traffic, slips and trips, hand tools, noise, electrical lockout tagout, confined spaces, working at height, environmental controls, and required PPE, supporting safer, consistent service delivery.
by Connor Kelly, from the Community
Downloads: 0
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Aftercare Service Call Checklist

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Job Order Template

Engineer Service Report Template

Emergency Call Out Report Template

Job Card Template

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Job Order Template

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Emergency Call Out Report Template

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