- Free Version: Available for teams of up to 10
- Pricing: Premium plan $24/seat/month (with free 30-day trial period)
- Platforms supported: Available on mobile app (iOS and Android) or a web-based software
Why use SafetyCulture?
SafetyCulture is a DAP Software-as-a-Service (SaaS) innovative solution that can help digital transformation leaders, IT managers, administrators, training and development managers, change managers, and employee onboarding teams streamline the process of digital adoption. With workplace training, in-app guidance, and real-time support, the platform makes it easier than ever for employees to adopt new digital tools.
Features:
- Communicate easily and quickly to provide real-time updates to employees using Heads Up to deliver in-app guidance or send targeted messages to specific groups of employees.
- Assign action items and track employees’ progress so you can ensure everyone is on the same page and that your digital transformation goals are being met.
- Monitor issues related to digital adoption and identify opportunities for further training or support to keep your employees engaged and ensure a smooth transition to new tools.
- Integrate with popular apps or with your existing Learning Management System (LMS) to create a seamless digital adoption experience for your employees.
- Improve efficiency and productivity by automating tasks, such as employee onboarding or software updates, through automated workflows.
Why use Spekit?
Spekit is a DAP that helps revenue teams quickly learn everyday technologies without disrupting workflows. The platform promotes self-paced learning with dynamic walkthroughs to automate user onboarding and streamline adoption. Additionally, Spekit also provides built-in analytics and dashboards for assessing technology adoption program effectiveness.
Features:
- Retention assessment tools
- Team spaces
- Sales playbook management
- Free Version: None
- Pricing: Custom pricing
- Platforms supported: Available as a web-based software
Why use Pendo?
Pendo is a product experience platform for B2B product teams. It helps teams understand customer usage, feature adoption, and user navigation. With in-app messages and walkthroughs, Pendo facilitates product discovery, feature adoption, and advocacy.
Features:
- Segment comparisons
- In-app guidance
- Software usage visibility
- Free Version: Yes, for up to 500 monthly users
- Pricing: Custom pricing
- Platforms supported: Available as a web-based software
Why use Appcues?
Appcues is a no-code platform for product adoption. Its features include user segmentation and text bubble walkthroughs. It’s designed for product teams managing the customer satisfaction journey, providing insight into feature usage and software experience. This data can be used to expand, upsell, cross-sell, and retain customers.
Features:
- User onboarding and targeting
- Custom surveys
- Web and mobile app creation tools
- Free Version: None
- Pricing: Starts at $249/month, billed annually (with a free 14-day trial)
- Platforms supported: Available as a mobile app (iOS and Android) or a web-based software
Why use WalkMe?
WalkMe is a platform for employee onboarding, training, product adoption, customer journey analysis, and change management. It is ideal for enterprises with numerous customers to provide visibility to them and other business leaders.
Features:
- Workflow creation and automation
- Search and knowledge base
- In-app guidance for different work tasks and software use
- Free Version: None
- Pricing: Custom pricing
- Platforms supported: Available as a mobile app (iOS and Android) or a web-based software
Why use Whatfix?
Whatfix is a DAP that helps organizations achieve quick adoption of their IT stacks and software investments. It does so by providing contextual in-app guidance, product-led user onboarding, and self-help user support.
Features:
- Multi-language support
- Internal and external surveys
- Remote training and onboarding
- Free Version: Yes
- Pricing: Contact vendor for pricing
- Platforms supported: Available as a mobile app (iOS and Android) or a web-based software
Why use Userlane?
Userlane is perfect for companies who are new to DAPs. It helps them boost the adoption and usage of their software applications by providing in-app guidance that’s relevant, interactive content, and personalized user journeys.
Features:
- Self-guided learning
- Document management
- Change management tools
- Free Version: No
- Pricing: Custom pricing (with a free trial)
- Platforms supported: Available as a web-based software
Why use UserGuiding?
UserGuiding is a versatile user onboarding solution that can also serve as a digital adoption platform, making it an excellent choice for organizations seeking to enhance the adoption and usage of their software applications. It proves to be a valuable option for non-technical users or SaaS companies lacking training or enablement resources.
Features:
- Announcement modals
- Google Analytics integration
- In-app resource center
- Free Version: None
- Pricing: Starts at $89/month, billed annually (with a free 14-day trial)
- Platforms supported: Available as a web-based software
Why use Apty?
Apty is designed for enterprise companies seeking to drive business strategy and foster scalable adoption. Notably, the platform excels in implementing surveys, segmenting users, and providing support for multiple languages. Its dynamic guidance tools empower users by offering step-by-step instructions, error resolution, and ensuring compliance with your business requirements.
Features:
- Prescriptive workflows
- Software usage statistics
- AI on-screen guidance
- Free Version: None
- Pricing: Contact vendor for pricing
- Platforms supported: Available as a web-based software
What is a Digital Adoption Platform?
A Digital Adoption Platform (DAP) is a software tool that helps companies and organizations improve the onboarding and adoption process of their digital tools and technologies. It provides step-by-step guidance and interactive support to users, ensuring they understand and effectively use the software or application. A DAP also enables companies to maximize the potential of their digital investments by reducing user friction, increasing productivity, and driving user engagement and satisfaction.
Benefits
DAPs can offer many benefits for businesses looking to streamline their digital transformation efforts. Here are some key advantages of implementing one:
- Increased software usage – A DAP enables organizations to maximize their software investments by ensuring employees fully utilize and embrace new digital tools. It provides on-screen guidance, tutorials, and real-time support that facilitate smooth user onboarding and quick adoption of software applications.
- Reduced training costs – Traditional training methods can be time-consuming and expensive. With a DAP, businesses can significantly reduce training costs by providing interactive, self-paced learning experiences directly within the software interface.
- Improved productivity – A DAP helps employees become proficient in using software applications more quickly by guiding users through step-by-step workflows. This boosts overall productivity and efficiency, as less time is spent on manual workarounds, seeking help, or troubleshooting.
- Enhanced user experience – A DAP aims to enhance user experience by eliminating confusion and frustration caused by complex software interfaces. It simplifies tasks, reduces cognitive load, and ensures users can achieve their goals without obstacles.
- Data-driven insights – DAPs offer comprehensive analytics and reporting capabilities, providing businesses with deep insights into user behavior and application usage patterns. This data helps organizations identify areas for improvement, optimize software workflows, and make informed decisions about future digital initiatives.
- Increased employee engagement – The best DAP can transform the learning process into a more engaging and interactive experience with interactive on-screen guidance. Employees feel supported and empowered as they navigate through software applications, resulting in increased engagement and job satisfaction.
- Scalability and flexibility – A good DAP is designed to be scalable and adaptable to different software environments. It can be customized to fit the specific needs of individual teams or departments, ensuring that everyone receives the right level of support and guidance to succeed in their roles.
Key Features
When it comes to choosing the best DAP platform, there are several key features that you should be on the lookout for. Here are some of them:
- User onboarding
- In-app guidance
- Task automation
- Analytics and reporting
- Personalization
- Integration capabilities
- Multi-channel support
Choosing the Best Digital Adoption Platform
The best digital adoption platform can help digital transformation leaders and training and development managers significantly enhance user onboarding, training, and overall software adoption within their company. To help with the decision-making, the table below summarizes the best DAP platform, including free versions, pricing, and mobile app availability.
| Digital Adoption Platform | Free Version | Paid Plan | Mobile App |
| SafetyCulture | Yes | $24/seat/month* | Yes |
| Spekit | None | Custom pricing | None |
| Pendo | Yes | Custom pricing | None |
| Appcues | None | $249/month* | Yes |
| WalkMe | None | Custom pricing | Yes |
| Whatfix | Yes | Contact vendor for pricing | Yes |
| Userlane | Yes | Custom pricing | None |
| UserGuiding | None | $89/month* | None |
| Apty | None | Contact vendor for pricing | None |
* billed annually
Rob Paredes