“Using paper checklists, no one could see results of audits or the risks associated with poor processes. SafetyCulture allows us to see the results immediately and identify where we need to focus.”
Workplace Operations Platform
Retail Customer Experience
Elevate shopping journeys, personalize interactions, and optimize store performance to deliver exceptional experiences that drive customer loyalty and boost sales.
*Reported in Forrester’s study: The Total Economic Impact™ of SafetyCulture’s Operations Platform
SafetyCulture has helped businesses around the world achieve
Deliver a consistent customer experience
Equip your teams with the tools and knowledge to deliver a great customer experience consistently. By streamlining processes and conducting timely retail audits, you and your teams can address problems faster, maintain high standards, and drive an efficient shopfloor, ultimately leading to happier customers.
Maintain brand standards
Deliver a great retail experience consistently by streamlining processes across all branches. Digitize brand standard assessments and training courses to communicate changes to operating procedures, visual merchandising, promotions, and more.
“Getting SafetyCulture platform out to 760+ shops, with so many employees was surprisingly easy. It’s not often you get that in a rollout of this magnitude. We rolled it out in a matter of weeks.”
Modernize customer interactions
Optimize store operations through digital tools like standardized checklists and templates designed for efficiency and growth. Create a seamless ecosystem for managing customer touch points using integration capabilities, connecting with other systems and solutions for a holistic approach. Enhance data utilization and enable greater agility in adapting to market changes.
Elevate customer trust
Secure a safe environment for employees and customers by regularly conducting risk assessments, compliance checks, and quality assurance monitoring. Ensure accurate incident reporting and documentation to demonstrate commitment to customer well-being. Maintain adherence to industry standards and regulations, implement proactive measures, and protect brand reputation.
Accelerate retail performance
Swiftly identify trends and optimize store success. Analyze customer behavior and implement data-driven strategies via customizable reporting tools and real-time dashboards. Continuously refine retail offerings and personalize interactions to ensure customers encounter relevant products, efficient service, and engaging environments toward satisfaction, loyalty, and business growth.
Drive improvement across your stores
Real-Time Inventory Visibility
Temperature Monitoring Systems
Employee Training Modules
Customer Profile Management
Equipment Maintenance Schedules
Inventory Quality Control
Customer Feedback Collection & Analysis
Employee Performance Evaluations
Store Opening & Closing Procedures
Store Compliance Audits
Product Recall Management
Emergency Response Protocols
Explore customizable solutions ready to meet your business needs
EHS
Health & Safety Management
Keep teams safe on the job while promoting a safety culture across your organization
GRC
Risk & Compliance
Identify, evaluate and mitigate risks to your teams and assets through greater visibility and a data-driven approach.
Quality
Operational Excellence
Optimize processes and drive productivity, greater efficiencies and quality products or services at scale.
ESG
Environment & Sustainability
Digitize SOP’s, reduce waste and adapt sustainability best practices the moment conditions change.
Explore retail resources & solutions
Template
Customer Satisfaction Survey Template
Keep customers engaged with customer satisfaction surveys using kiosks with a mobile-ready app.
Template
Voice of the Customer Template
Effectively capture customer feedback and use it to gain key business insights toward informed decision-making using Voice of the Customer (VoC) templates.
Template
Mystery Shopper Checklist
Discreetly accomplish mystery shopper checklists and efficiently submit mystery shopper reports anytime anywhere.
Article
Retail Management
Know more about the basics of retail management, the responsibilities and skills of retail managers, and how retailers can optimize operations with best practices.
Article
Customer Journey
Understand your potential customer’s decision-making processes when purchasing products and learn how to lead them to you.
Article
Customer Pain Points
Discover why understanding customer pain points is essential and what changes you can make to address their needs better.