Incident Management

Report and manage incidents as they happen, improve communication across all levels, and identify points for improvement in your workplace safety efforts with the help of a digital solution.

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Implement an efficient incident reporting system

Stay prepared for any incidents with the right reporting system. Utilize the ease of access provided by digital tools to efficiently report incident details as accurately as possible. Identify the root causes of incidents and emergencies, document them, and develop the best reporting documents and procedures that are fit for you and your organization to work safely and effectively.

Involve workers in workplace safety efforts

Equip employees with the right incident reporting and management tools to address, communicate, and mitigate risks and emergencies on their own. Ensure compliance with safety regulations from everyone at all levels to be assured of a workplace that prioritizes employee welfare above all else.

Follow through with the right corrective and preventive action

Be equipped to respond to incidents with a digital record of incident reports. Identify and carry out the best corrective and preventive actions based on previous and current cases. Set standards on what risks and hazards to prioritize and address them accordingly.

Improve incident response programs continuously

Refine existing safety and response programs based on common patterns, factors, and trends from reported incidents. Assess the safety needs of your organization and your incident history to create the appropriate training and process changes.

Manage workplace incidents with a trusted safety operations improvement platform

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SafetyCulture is the platform of choice for improving incident management practices

Streamline safety and health processes

Standardize, simplify, and automate health and safety activities in one platform for a safer and more productive work environment. Quickly capture field insights using digital checklists, safety audits, and risk assessments, and use these data to respond to incidents as they happen.

Encourage a proactive mindset among workers

Improve worker attitude towards workplace safety with regular training on incident management and reporting. Foster a vigilant and risk-aware attitude with courses specific to their jobs and keep them updated with changes in policies, practices, and plans. Reinforce this with regular follow-up materials, awareness campaigns, and notifications.

Conduct thorough investigations on incidents anytime and anywhere

Gain collective insights into past incidents with smart analytical dashboards that sort important data into easily understandable charts. Use this information to spot trends, issues, and gaps in processes, easing the investigation process. Promote accountability among workers with a centralized documentation portal for investigations.

Get unparalleled support from trusted advisors

Get up and running fast with dedicated onboarding support to meet your unique business needs. Our team of experts will help you navigate complex challenges and enhance operational efficiency with ongoing success support.

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“The simplicity of the platform encouraged widespread adoption among our staff and feedback has been overwhelmingly positive. They appreciate the ease of conducting audits, the ability to track progress in real-time, and the immediate notification of incidents.”

Steven Jones
Group Compliance Manager, Trippas White Group
Read success story
Trippas White Group SafetyCulture customer story

Explore more resources

Incident Response: A Comprehensive Guide

By Rob Paredes

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Incident Report Guide: All You Need To Know

By Jona Tarlengco

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Frequently Asked Questions

The goal of incident management is to implement the right measures to mitigate risks and hazards to minimize impact on business operations and maintain service quality. This involves analyzing previous incidents, making changes in operations to address them and avoid them from happening again, and proper recordkeeping.

In some places, a near miss and an incident can be the same thing. However, typically, they are defined differently.

An incident is any event that disrupts work, sometimes causing property damage or harm, if frequently occurring. On the other hand, a near miss is a type of incident that has affected work, and has the potential to cause serious harm or issues if not mitigated early on.

An accident is any unexpected event that can lead to harm or property damage. In some cases, this is used interchangeably with incident, as they have similar meanings. However, incidents do not always lead to harm, which is a key differentiator.

Common best practices for efficient incident management include the following:

  • Identifying possible causes for incidents early on
  • Ensuring workplaces are clean and tidy
  • Training workers on proper safety measures
  • Automating manual tasks to reduce chances of errors that can lead to incidents
  • Establishing effective communication practices
  • Creating a dedicated emergency response team for all cases
  • Managing efficient documentation processes and analysis techniques

The best way to measure the effectiveness of your incident management systems will be to utilize a digital operations tool. By using a digital tool, you can record what practices are working and analyze what isn’t, collating all data in one place. This way, you can easily refer to recorded incidents for further study, continuously perform analyses, and measure the success of your incident management initiatives.