Our challenge was two-fold. First, we had very little consistency in the way store visits were executed and what was covered. Secondly, we didn’t have a central and digital view of previous store visits or track a store’s progress.
Trusted by enterprises worldwide to streamline and drive operational excellence
Retailers are feeling the squeeze
Inconsistency
It’s hard to see what work is happening across multiple store locations, resulting in inconsistent customer experiences and no reliable way to identify or drive improvements.
Workforce readiness
High turnover makes it difficult to retain staff, while constant onboarding strains operations—especially as rising wage pressures intensify competition for experienced workers.
Profitability
With rising costs across products, shrinkage, insurance, and energy, protecting margins is more difficult than ever—often at the expense of consistent quality and service.
Why retailers choose SafetyCulture
Keep product quality consistent
Run daily quality checks with proof. Set up quick checks that require photos and sign-offs to confirm freshness, safety, and presentation every day.
Catch bad stock before it hits the floor. Guide teams through receiving with clear pass/fail rules and evidence to reject non-compliant products on the spot.
Fix issues fast and assign ownership. Automatically flag failed checks and assign actions to contain problems quickly.
Deliver the same in-store experience everywhere
Make every store run the same way, every day. Use the same audits and brand checks across stores so customers get the same experience and leaders catch issues before they turn into losses.
See exactly which stores need help. Compare compliance and quality scores across locations to quickly spot underperforming stores and step in with clear guidance.
Turn repeat mistakes into clear fixes. Identify common issues, share simple lessons, and lock in better habits so errors drop and performance keeps improving.
Fast-track staff onboarding and learning
Onboard new hirers and contractors quickly with bite-sized, mobile training and seamless workflows that make onboarding and ongoing learning effortless.
Make it easy for new joiners to access HACCPs, display room user guides and more with centralized document management.
Ensure teams can access the information they need in their local language with native translations built-in.
74% of retail managers are dealing with hidden workload
See the work that’s slipping through the cracks. Catch issues early and keep your store running smoothly with digital audits and reporting.
Hear from our retail customers
35M
in annual savings
+9%
increase in Customer Satisfaction (CSAT)
“Getting SafetyCulture platform out to 760+ shops, with so many employees was surprisingly easy. It’s not often you get that in a roll out of this magnitude. We rolled it out in a matter of weeks.”
Simon McBurney
Senior Delivery Analyst, Coles
Backed by hundreds of customer reviews on G2
Improve retail quality control across your shops
Incoming goods inspection
Store opening and closing checks
Product labeling accuracy
Preventative maintenance
In-store product quality checks
Temperature monitoring
Shelf-life rotation audits
Store cleanliness audits
Compliance audit
Quality near-miss reporting
Corrective action
Brand standards audits
Start strong with ready-to-use retail quality control assets
Pre-built quality templates and quality control courses that help you move fast, stay consistent, and reduce operational friction
Explore retail resources & solutions
Template
Receiving Inspection Checklist
Accurately document items being received and streamline quality inspections with a receiving inspection checklist.
Template
Retail Quality Control Checklist
Ensure that store products and service standards consistently meet business and regulatory requirements using a digital checklist.
Template
Retail Store Audit Checklist
Efficiently standardize retail outlets and guarantee store compliance with digital retail store audit checklists
Course
Incoming Goods Inspection Procedure
Conduct effective visual inspections and enhance product quality control using a digital checklist.
Course
Stocking Training
Learn the fundamentals of stock management in the retail industry, along with the best practices in receiving and offloading delivered stocks to your store.
Course
Retail Store Quality Control Training
Learn about retail store quality control, key quality indicators, and best practices to improve performance and customer satisfaction.
