- Course
Excavation and Trenching
This course lays a strong foundation for your understanding of excavation and trenching work, ensuring safe and reliable practices on the worksite. This course is Industry Approved, built in collaboration with industry experts at SafetyCulture to meet your operational needs.
by SafetyCultureDownloads: 2,002 - Course
Mental Health & Wellbeing (Hospitality)
One out of five hospitality workers suffer from severe mental health issues, according to research done in the UK. Let's address this problem by discussing the importance of fighting the stigma of mental health in the workplace, the benefits of working on your personal wellbeing, and where & how you can seek help in times of distress.
by SafetyCultureDownloads: 1,979 - Course
Hazardous Chemical Spill Prevention and Control
The manufacturing industry is no stranger to handling different types of hazardous chemicals, and the nature of the workload makes the workplace prone to spillages. Learn more about hazardous spills, prevention, and control methods through this course.
by SafetyCultureDownloads: 1,969 - Course
Dishwashing
This course will equip hospitality and food service professionals with essential skills for safe and efficient dishwashing. Participants will learn key hygiene practices, including cleaning, sanitizing, proper handwashing techniques, waste disposal methods, and the differences between handwashing and dishwashers. The course also covers the safe use of commercial dishwashing machines, temperature checks, and handling potential heat hazards. By the end of this course, participants will be confident in their ability to maintain hygiene standards, handle dishwashing efficiently, and work safely in any commercial kitchen setting. (Last updated: January 2025)
by SafetyCultureDownloads: 1,926 - Course
Remote Working
Discover the concepts behind remote working to help you thrive. Learn the common challenges of remote working, communication tips, the best way to structure your routine and learn how to practise emotional well-being in this interactive course.
by SafetyCultureDownloads: 1,926 - Course
Building and Maintaining Trust
Trust is the intangible asset that keeps leaders and their followers working together to achieve a collective goal. In this course, we will discuss the elements of trust, how trust is built, and how it is maintained from a leadership perspective.
by SafetyCultureDownloads: 1,923 - Course
English for Freelancers
Are you starting out as a freelancer and looking to work in the international market? Maybe you're already a freelancer and want to increase your network of clients? Either way, this is the course for you! As well as teaching you useful language for all of the typical scenarios you will meet as a freelancer, you will also learn techniques for handling more complex situations, improve your soft skills and your intercultural communication. Enjoy! Note that this course is aimed at learners with an intermediate level of English. Prefer a shorter course? Try one of our mini-courses: English for Freelancers: Getting Started English for Freelancers: Communication Skills I English for Freelancers: Communication Skills II English for Freelancers: Upskilling This course was created by British Council in partnership with Gaza Sky Geeks.
by SafetyCultureDownloads: 1,895 - Course
Improving Your First Call Resolution (FCR)
One of the most critical metrics in the call center industry is the first call resolution (FCR). It is an important metric to measure your overall customer satisfaction level. Take this course to learn what you need to know to improve your FCR score!
by SafetyCultureDownloads: 1,887 - Course
2. Youth Entrepreneurship: The Business Model
This course contains lessons on the Business Model and its components, namely, Value Proposition, Value Chain Structure, Profitability Model, and Social and Ecological Sensitivity. The next course in this series is 3. Youth Entrepreneurship: Leadership Skills.
by UNITARDownloads: 1,877 - Course
Basic Rigging
Learn how to choose the right lifting accessories, hitch types and how to communicating with crane operators.
by SafetyCultureDownloads: 1,848 - Course
Handling Irate Customers (Call Center)
Handling irate customers is part and parcel of the job of a call center agent. Let's talk about the common types of difficult customers you may encounter, how to handle them, how to arrive at a call resolution, and some sample mock conversations.
by SafetyCultureDownloads: 1,845 - Course
Empathizing with Customers (Call Center)
How do you get on the same page as the customers when emotions are high and patience is thin? In this microlesson, you'll learn how connect more deeply with your callers to give them the best customer experience they can get.
by SafetyCultureDownloads: 1,835 - Course
Safety at Work by SafetyCulture
The well-being of our teams should be at the heart of everything we do. And it all starts with creating a safety culture. A safety culture comes from a place of empathy, doing the right thing by the right people, and enabling an entire organization to do the same. Once you do that, the knock-on effects are immediately visible across the business. Developed by SafetyCulture, this course is designed to explore best practices to build a safety culture in the workplace. Learn how to identify potential hazards, create a proactive plan and transform your workplace to bring safety culture to life.
by SafetyCultureDownloads: 1,818 - Course
Serving Alcohol Safely
In this course for bartenders, waiters, and sommeliers, you will learn about the responsible service of alcohol, cleaning and sanitizing, and dealing with difficult customers. Additionally, you will also learn about country, state, and territory-specific liquor laws for the US, UK, and Australia.
by SafetyCultureDownloads: 1,804 - Course
Leadership Strategy
In changing times, an organisation's leadership strategy also needs to change. Through this lesson, you will learn about the definition of leadership strategy, its importance, the essential skills and qualities of a strategic leader, specific leadership strategies needed to adapt to changes, and how some companies specifically adjusted their leadership strategies during the COVID-19 pandemic.
by SafetyCultureDownloads: 1,794 - Course
Working in the Heat
Manual labor at high temperatures can lead to a number of risky situations. In this course, we will learn about the dangers of working in the heat, and what we can do to maximize worker safety.
by SafetyCultureDownloads: 1,794 - Course
Personal Hygiene
Personal hygiene is a big deal for our business. Learn all about personal hygiene practices and their importance to us in this course.
by SafetyCultureDownloads: 1,787 - Course
Managing Leadership Stress
This course aims to equip leaders with strategies to manage stress and mental health in the workplace. It covers understanding stress triggers, using techniques like the 5-by-5 rule, mindfulness, and taking breaks to stay focused. Leaders will learn to create a support system and remain present, improving their ability to manage stress and enhance workplace productivity. (Last updated: January 2025)
by SafetyCultureDownloads: 1,738 - Course
Social Media and Electronic Communication
Social media is rapidly changing the way we do business. This course will help you roll with the punches and adapt to the ever shifting landscape of the retail industry.
by SafetyCultureDownloads: 1,726 - Course
Managing Video-Based Coaching
From virtual meeting etiquettes to tips on how to be a better coach for your organization, this course covers a wide range of information that leaders can use to improve their skills in facilitating video-based coaching.
by SafetyCultureDownloads: 1,692 - Course
Building Rapport
Every day is full of surprises, especially if your job involves talking to clients for hours. Let's prepare for these unexpected scenarios by going over the daily challenges you encounter at work, building rapport with your clients, and a simulation of how you can win them over in a conversation.
by SafetyCultureDownloads: 1,652 - Course
Bar Maintenance
This course covers essential bar maintenance practices to ensure smooth operations before, during, and after service. You will learn the key steps for preparing the bar, maintaining it while in use, and cleaning up after service. The course also delves into draught beer systems, focusing on understanding how they work, identifying keg components, and the proper procedures for changing and replacing kegs. (Last Updated: December 2024)
by SafetyCultureDownloads: 1,638 - Course
Heavy Lifting (in Retail)
Improper lifting of heavy items in the warehouse can cause a lot of injuries and disorders. Take this course to learn more about the principles, the risks and the techniques for safe lifting. This course is Industry Approved, built in collaboration with industry experts at SafetyCulture to meet your operational needs.
by SafetyCultureDownloads: 1,635 - Course
Hotel Housekeeping Inspection
This course is designed to teach learners how to properly inspect rooms, bathrooms, and corridors. It covers checking entrance doors, lighting, beds, and furnishings, as well as inspecting bathroom fixtures, air quality, and amenities. Learners will also focus on ensuring the cleanliness and safety of floors, walls, and fittings in corridors. (Last updated: March 2025)
by SafetyCultureDownloads: 1,615