Quality Assurance Checks
Guest Experience
Facilities Maintenance
Standard Operating Procedures (SOP)
- SafetyCulture
- Hospitality
- Hotel Facility Management
Hotel Facility Management
Oversee facility usage, optimize maintenance activities, and create a comfortable environment for hotel guests.
SafetyCulture has helped businesses around the world achieve
*Reported in Forrester’s study: The Total Economic Impact™ of SafetyCulture’s Operations Platform
Deliver a great guest experience
Equip your teams with the tools and knowledge to deliver a 5-star guest experience consistently. Digitize hotel checks spanning from bar, floor, and manager open/close procedures, to housekeeping and bathroom cleanliness to maximize efficiencies and see satisfaction rise.
“From a business perspective, we’ve not just seen an improvement in standards. It’s also given us our time back to actually focus on what’s important to Scotsman Hospitality: looking after our guests.”
Read success storyAmy Mathieson
Data Manager, Scotsman Hospitality Group
Keep everything on brand
A slip in brand reputation can have huge consequences. Deliver housekeeping SOP assessments and training courses seamlessly to ensure your teams deliver a better and consistent guest experience that keeps customers coming back for more. Identify additional areas of improvement with mystery shopper campaigns that are easy to deploy.
“For our hotel, SafetyCulture platform gives us the tools to check ourselves… It is a tracking system where we can analyze and elaborate on our performance in any given area of the hotel, based on Accor’s set standards.”
Read success storyJulia Schamme
Accor Hotel Manager, Dubai Al Barsha
Stay on top of facility maintenance and work orders
Keep facilities operating smoothly with an efficient maintenance system. Establish custom schedules for routine maintenance tasks and oversee all work orders and activities in one place. Receive instant notifications and assign actions quickly to ensure facilities remain in top condition.
Monitor facility use across different locations
Enhance guest comfort by optimizing hotel facilities. Monitor room conditions like temperature, air quality, and occupancy in real time across different locations. Keep track of equipment and amenities within facilities to ensure everything is accounted for and available for guests to use.
Create data-driven improvements
Harness the power of data to enhance your facility management. Identify key issues by analyzing completed inspection reports and guest feedback forms, and drill down on specific areas, especially for multiple facilities. Streamline your decision-making process with an easy-to-use, centralized information hub.
Drive improvement across your organization
Explore hospitality resources & solutions
Unlock a better way of working for your service operations
✓ Deliver consistent experience ✓ Maintain the highest standards ✓ Make better decisions, quicker ✓ Maximize returns