Hospitality

Adapt fast or disappear

As the world returns to ‘business as usual’, SafetyCulture research reveals that consumers remain cautious. Almost half (49%) of respondents say they are unlikely to visit a venue that has had a COVID outbreak*. A further 60% are concerned others won’t respect COVID-safe practices*. 

Now more than ever, safety is the number one priority for those in hospitality. Service on its own is no longer enough and leading hospitality figures, from 5-star establishments like Nobu to fast-food chains like Chipotle, are reinventing what it means to plate up safety. 

Download this report and revamp your operations strategy with emerging industry trends, including:

  • Elevating experiences with five-star safety initiatives
  • Mitigating with the wet floor sign approach
  • Leading with human-centered contactless experiences

*Methodology: All figures, unless otherwise stated, are from YouGov Australia Pty Ltd.  The total sample size was 1,024 adults. Fieldwork was undertaken between 22nd – 26th October 2020.  The survey was carried out online. The figures have been weighted and are representative of all Australian adults (aged 18+) nationally.

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