Cathay Pacific Airlines

Hong Kong's flag carrier tracks safety compliance for thousands of flights each week.

Industry
Transport & Aviation

Audits in
Transit surveillance checks
In-house line maintenance quality checks

Company
Cathay Pacific is the flag carrier of Hong Kong, transporting both passengers and cargo to over 180 destinations worldwide. Cathay Pacific Engineering Line Maintenance Team uses iAuditor to track safety and quality compliance in the field.

Clean data leads to organizational insights

The Cathay Pacific team needed a way to consolidate all the results from their audits, and to pull meaningful insights out of the data. Using a combination of iAuditor and Excel macros, Cathay Pacific can track non-compliant items across the globe, then highlight and report them easily.

Cathay Pacific originally started with just a PDF checklist that once completed, was scanned and uploaded to Sharepoint. Deaky Wong, a Line Maintenance Engineer at Cathay Pacific Airways, says this made high-level data analysis difficult.

Cathay Pacific tracks electrical controls with digital audits.

“Before iAuditor, we needed someone to enter all the checklist data once they got back to the office, then run Excel analytics over it, then finally share it with the team. iAuditor Analytics give us more comprehensive data in one area that we can share.” Deaky Wong, Line Maintenance Engineer with Cathay Pacific

Ease of use in the field

Deaky says iAuditor has improved not just Cathay Pacific’s data collection, but also their audit completion rates in the field. It gives auditors the ability to immediately escalate any issues they come across in their audits.

When auditors of the civil aviation regulatory or company quality department come, they frequently want to see documentation of what Cathay Pacific is doing to track compliance. The airline can provide documentation of all the previous audits done in a given time period just by pulling up iAuditor Analytics and the PDF reports filed.

“The app on mobile devices has been really user friendly for the people who carry out our checks at the airport ramp area and into aircraft cockpit. They can add pictures, easily record any issues and identify insights immediately.”

Deaky Wong, Line Maintenance Engineer with Cathay Pacific