Feedback Form Templates

Get the feedback you need instantly with an online form

Published February 15th, 2021

What is an Online Feedback Form?

An online feedback form is a list of questions about the performance of a product, service, or event. It is sent via email or web link to a consumer, client, or participant. Online feedback forms can be used in any industry to facilitate no-contact feedback gathering.

Unlike a paper feedback form, an online feedback form comes in a variety of formats. Though the most common format is a survey, online feedback forms can be easily customized to be as qualitative or quantitative as one desires.

This article will discuss the following:

Common Feedback Form Use-cases

While feedback forms are typically used in the hospitality industry for evaluating customer service, other industries can also benefit from using feedback forms as a means of data collection and quality control.

Ultimately, any business that is accountable to external stakeholders can use a feedback form. Here are some examples of how different industries can use feedback forms for improvement and innovation:

Feedback Forms for Construction

For contractors looking to gather feedback from clients unofficially (as opposed to formal project requirements stated in the contract), feedback forms can be adapted from government methods like CPARS (Contractor Performance Assessment Reporting System) and QASP (Quality Assurance Surveillance Plan).

Government officials use CPARS when making awarding decisions while QASP validates the PPI (Past Performance Information) generated by CPARS. For less structured feedback forms, contractors can include the following metrics when forming questions for their clients to answer: 

Metrics Cost – Time and Money Punctuality Reliability and Responsiveness Quality
Sample Questions

Was the project delayed? If yes, for how long? 

Did the contractor spend more than what was needed?

Did the construction workers finish their work on time? 

Were they always late to arrive at the construction site?

Was the contractor open to suggestions and criticism?

For each phase of the project, did the contractor deliver what was required of him/her?

Are you satisfied with the final output of the project?

Do you think the building was constructed well? If no, why not?

Feedback Forms for Manufacturing

Consumer satisfaction can be difficult to measure due to the length of time passed from when the manufacturer finishes making the product to when the consumer uses the product. That being said, it is an important area which shouldn’t be overlooked. Manufacturers must strive to create exceptional, high-quality products that exceed consumer expectations.

By partnering with their distributors in delivering product feedback forms to consumers, manufacturers not only become more connected to their target market, but also receive relevant data for future product launches.

Feedback Forms for Online Shopping

Good customer feedback is critical for online shops, with 93% of people saying that reviews impact what they choose to buy. While traditional retailers have had decades to perfect the in-store customer experience, ecommerce retailers are still figuring out how to provide the best online shopping experience from behind a screen.

This added barrier between buyers and sellers can make it difficult for them to understand what the customer actually wants. That’s why sending feedback forms to people who have previously purchased or visited their website can be a big help to ecommerce retailers. It’s also more proactive than waiting for a good review to be posted. 

Feedback Forms for Online Learning

Great teachers say that it’s their students who teach them and not the other way around. With feedback forms, it can be both. Teachers can give comments on the student’s work while students can evaluate their teacher. This back-and-forth of ideas and suggestions not only helps the student do better in class but also significantly improves the quality of the course. 

A feedback form can also be used by those hosting webinars, since learning is, after all, a lifelong process. However, since a webinar is typically only a one-time event (unless it’s divided into sessions), the questions will be different from that of a formal online class, in which the students and teachers get to know each other gradually as they go through the course.

Paper Feedback Form Problems

For most people, answering a paper feedback form can feel like talking to a wall, a one-way conversation. It’s impossible to know what the receiver of the feedback form plans to do with the feedback given, or if they plan to do anything at all. It can be incredibly frustrating for people to accomplish a paper feedback form since it asks so much of them and gives so little. 

The paper feedback form may not even reach the one asking for feedback since it’s easily misplaced, and if it does reach that person, it may be too late. Moreover, extracting usable data from paper feedback forms is nearly impossible and getting that data to the person who can make changes based on it is a struggle in itself.

Why an Online Feedback Form is Better for Business

iAuditor by SafetyCulture has online feedback forms that are interactive, instant, easy to accomplish, and hassle-free. With an iAuditor online feedback form, you can do the following:

  • Interact with your client through a two-way conversation
  • Get feedback instantly and address problems immediately
  • Make giving feedback easy for clients and partners
  • Gather and record data for project proposals

As a mobile solution, iAuditor also has the following features for feedback gathering:

  • Collaborative actions you can create within feedback forms
  • Real-time data syncing and notifications (SMS, in-app, and email)
  • Customizable response types, so there’s no confusion as to what you’re asking; includes number values and ranges, short and long text answers, multiple choice, notes, photos, date & time
  • Filter data by question, response, form, or user group
  • Export data into PNG charts and CSV tables in analytics

Get started for free by downloading one of our featured feedback form templates below.

Published February 15th, 2021

What is an Online Feedback Form?

An online feedback form is a list of questions about the performance of a product, service, or event. It is sent via email or web link to a consumer, client, or participant. Online feedback forms can be used in any industry to facilitate no-contact feedback gathering.

Featured template

View more templates

Unlike a paper feedback form, an online feedback form comes in a variety of formats. Though the most common format is a survey, online feedback forms can be easily customized to be as qualitative or quantitative as one desires.

This article will discuss the following:

Common Feedback Form Use-cases

While feedback forms are typically used in the hospitality industry for evaluating customer service, other industries can also benefit from using feedback forms as a means of data collection and quality control.

Ultimately, any business that is accountable to external stakeholders can use a feedback form. Here are some examples of how different industries can use feedback forms for improvement and innovation:

Feedback Forms for Construction

For contractors looking to gather feedback from clients unofficially (as opposed to formal project requirements stated in the contract), feedback forms can be adapted from government methods like CPARS (Contractor Performance Assessment Reporting System) and QASP (Quality Assurance Surveillance Plan).

Government officials use CPARS when making awarding decisions while QASP validates the PPI (Past Performance Information) generated by CPARS. For less structured feedback forms, contractors can include the following metrics when forming questions for their clients to answer: 

Metrics Cost – Time and Money Punctuality Reliability and Responsiveness Quality
Sample Questions

Was the project delayed? If yes, for how long? 

Did the contractor spend more than what was needed?

Did the construction workers finish their work on time? 

Were they always late to arrive at the construction site?

Was the contractor open to suggestions and criticism?

For each phase of the project, did the contractor deliver what was required of him/her?

Are you satisfied with the final output of the project?

Do you think the building was constructed well? If no, why not?

Feedback Forms for Manufacturing

Consumer satisfaction can be difficult to measure due to the length of time passed from when the manufacturer finishes making the product to when the consumer uses the product. That being said, it is an important area which shouldn’t be overlooked. Manufacturers must strive to create exceptional, high-quality products that exceed consumer expectations.

By partnering with their distributors in delivering product feedback forms to consumers, manufacturers not only become more connected to their target market, but also receive relevant data for future product launches.

Feedback Forms for Online Shopping

Good customer feedback is critical for online shops, with 93% of people saying that reviews impact what they choose to buy. While traditional retailers have had decades to perfect the in-store customer experience, ecommerce retailers are still figuring out how to provide the best online shopping experience from behind a screen.

This added barrier between buyers and sellers can make it difficult for them to understand what the customer actually wants. That’s why sending feedback forms to people who have previously purchased or visited their website can be a big help to ecommerce retailers. It’s also more proactive than waiting for a good review to be posted. 

Feedback Forms for Online Learning

Great teachers say that it’s their students who teach them and not the other way around. With feedback forms, it can be both. Teachers can give comments on the student’s work while students can evaluate their teacher. This back-and-forth of ideas and suggestions not only helps the student do better in class but also significantly improves the quality of the course. 

A feedback form can also be used by those hosting webinars, since learning is, after all, a lifelong process. However, since a webinar is typically only a one-time event (unless it’s divided into sessions), the questions will be different from that of a formal online class, in which the students and teachers get to know each other gradually as they go through the course.

Paper Feedback Form Problems

For most people, answering a paper feedback form can feel like talking to a wall, a one-way conversation. It’s impossible to know what the receiver of the feedback form plans to do with the feedback given, or if they plan to do anything at all. It can be incredibly frustrating for people to accomplish a paper feedback form since it asks so much of them and gives so little. 

The paper feedback form may not even reach the one asking for feedback since it’s easily misplaced, and if it does reach that person, it may be too late. Moreover, extracting usable data from paper feedback forms is nearly impossible and getting that data to the person who can make changes based on it is a struggle in itself.

Why an Online Feedback Form is Better for Business

iAuditor by SafetyCulture has online feedback forms that are interactive, instant, easy to accomplish, and hassle-free. With an iAuditor online feedback form, you can do the following:

  • Interact with your client through a two-way conversation
  • Get feedback instantly and address problems immediately
  • Make giving feedback easy for clients and partners
  • Gather and record data for project proposals

As a mobile solution, iAuditor also has the following features for feedback gathering:

  • Collaborative actions you can create within feedback forms
  • Real-time data syncing and notifications (SMS, in-app, and email)
  • Customizable response types, so there’s no confusion as to what you’re asking; includes number values and ranges, short and long text answers, multiple choice, notes, photos, date & time
  • Filter data by question, response, form, or user group
  • Export data into PNG charts and CSV tables in analytics

Get started for free by downloading one of our featured feedback form templates below.

Author

Zarina Gonzalez

SafetyCulture staff writer

Zarina is a Content Specialist for SafetyCulture. She is a Creative Writing graduate who enjoys discovering new ways for businesses to improve their safety, quality, and operations. She is working towards helping companies become more efficient and better equipped to thrive through change.