Why Efficiency is Key in Hotel Room Inspections
Hotel room inspection is a core task in housekeeping management that can make or break a hotel’s brand or reputation. In an age where digital word-of-mouth marketing is powerful, a negative story or review on the web can significantly impact a hotel’s bottomline. Regular room inspections help prevent these negative reviews by ensuring that rooms comply with housekeeping standards before being turned over to incoming guests.
However, housekeeping teams need to manage limited manpower while making certain that room inspections don’t take too much time as guests expect to be checked-in as quick as possible. Moreover, housekeeping tasks have evolved beyond the usual room setup; now, there are loads of extra amenities that hotel room inspectors need to check on top of their cleaning duties. With this, inspection efficiency has been crucial for housekeeping managers so as to meet the rising demand and high level of expectations. The challenge for housekeeping managers today is to train staff to complete every inspection task without much hiccups, while maintaining high quality work.
To support this need, new technology and innovation in hotel housekeeping have emerged to empower hotel room inspectors to improve their work and turn-over only the most prepared rooms with every inspection. This is where the hotel inspection app comes in.
In the quest for creating a lean and efficient hotel room inspection process, tech tools continually mark its role in transforming housekeeping workflows. They help businesses in the hospitality industry to streamline several functions and utilize their manpower and resources in the most efficient way possible.
Hotel room inspection apps, in particular, have come with a promise of changing the game and a number of advantages to aid in the increasing guest demands every day. Here are some of those key advantages:
Mobile
A hotel room inspection app allows you to complete inspections on the go, often with just one hand. It can serve as a digital checklist for housekeepers to help ensure that they don’t miss any critical or minor tasks. Hotel managers can also use the app when performing quality assurance checks tgo make sure that standards are constantly upheld with every inspection.
Versatile
A hotel room inspection app can be used to match other business needs. Aside from hotel inspection checklists, the tech tool can also be used to automate other processes, such as work order processing, facility inspection scheduling, and hotel security checks.
Data-driven
There’s nothing more painful than recording data on a sheet of paper, and then having to compile the data from each individual paper by manually entering the data in Excel, and then having to write up multiple formulas to get the numbers you need.
Hotel room inspection apps compile data efficiently for you. They even present information that can be easily understood so housekeeping managers can quickly identify problem areas and take corrective and preventive actions in a timely manner. They can also leverage this feature to set key performance indicators and track productivity of their department.
Serves as Basis for Performance Score and Compensation
Documented scores from QC checks using the hotel room inspection app can also be used as a solid basis for performance reviews. With this data, housekeeping supervisors can help employees who may be struggling to meet inspection standards and reward those performing beyond expectations. They can be entitled to incentives, such as additional pay per hour or early time-out, as long as they maintain the quality threshold in their work.
As customer expectations evolve through the years, the demands cannot be fulfilled without an organized and automated system. With a hotel room inspection app, hotel managers can easily roll out a tech tool that eases the work of frontline staff and helps them focus on keeping rooms in their best state for the delight of guests.
Looking for the right hotel room inspection app for your team? Consider iAuditor—a web-and-mobile app solution that can be easily learned by both the management team and frontline housekeeping staff, enabling you to raise housekeeping standards together. Download the iAuditor hotel room inspection app for free today.
